Terms & Conditions

1. Formation and Parties of the Agreement

1. 1.1

   TapGo holds full ownership, intellectual property rights and related interests in the Platform. All services are provided in compliance with applicable Malaysian laws and platform rules.

2. 1.2

   This Agreement becomes effective once you accept its terms and complete the registration process. Upon registration, you are recognised as a User of the TapGo platform.

2. User Registration and Account Management

1. 2.1

   Eligibility: You confirm that you are at least 18 years of age and have full legal capacity under applicable laws. Minors may only register and use services with guardian supervision.

2. 2.2

   Registration Information: You may register using a phone number, email address or third-party login. You are responsible for the accuracy and completeness of your registration information and for all activities conducted under your account.

3. 2.3

   Account Security: You are responsible for maintaining the security of your account credentials. Any loss arising from mismanagement shall be borne by you.

4. 2.4

   Identity Verification: You must provide truthful and valid information. Some features may require identity verification. Invalid or misleading information may result in limited account functionality until updated.

5. 2.5

   Account Restrictions: TapGo may freeze, restrict, delete or permanently disable accounts found in violation of this Agreement or applicable laws.

6. 2.6

   Prohibited Content: Users shall not upload, distribute or disseminate content that is unlawful, violent, discriminatory, obscene, infringing or spam-related. TapGo reserves the right to remove such content and take appropriate legal action, including reporting to the authorities.

7. 2.7

   User Conduct: Users shall not impersonate others, distribute malicious software or spam, disrupt platform operations, or engage in any conduct that may infringe third-party rights or public order. TapGo may take disciplinary action against users engaging in such behaviour.

8. 2.8

   User Responsibility: You are fully responsible for actions under your account. You agree to notify TapGo immediately of any unauthorised access or use.

3. Platform Services

1. 3.1

   Scope: The scope of services is subject to the Platform’s official descriptions and may be updated from time to time.

2. 3.2

   Changes and Termination: TapGo may modify or discontinue certain services without prior notice. You may choose to continue using other services or stop using the Platform.

3. 3.3

   Paid Services: Some services require payment. Fees are non-refundable unless otherwise stipulated by law.

4. 3.4

   Orders and Transactions: You are responsible for reviewing order details before submission. Orders become effective upon payment. In case of inventory issues, TapGo may cancel or amend the order with your consent.

5. 3.5

   Order Modifications: Modifications are allowed before payment. After payment, please contact Customer Service for changes.

6. 3.6

   Odds Disclosure: Each mystery box shows its full prize list and the odds of each prize level before it is opened.

4. Top-Up and Payment

1. 4.1

   You may top up your account through authorised channels after agreeing to the relevant terms. A successful top-up indicates acceptance of those terms.

2. 4.2

   Top-up balances are valid indefinitely but are non-transferable and non-withdrawable.

3. 4.3

   Users shall ensure a valid payment method is linked to the Platform.

4. 4.4

   Upon successful completion of a top-up, the credited amount will be deposited directly into the user’s TapGo account.

5. 4.5

   Users acknowledge and understand that opening mystery boxes involves a risk of financial loss, and agree to bear all financial consequences arising from such activities.

5. Refund Policy

1. 5.1

   All top-up amounts are intended solely for opening mystery boxes on the Platform. Users shall carefully confirm the top-up amount and account details before proceeding with any top-up.

2. 5.2

   Unless a system malfunction or technical error is verified by the Platform (including but not limited to duplicate charges, incorrect amounts or abnormal transactions), all top-ups and related transactions are non-refundable and non-reversible.

3. 5.3

   Any loss resulting from the user’s own actions, including but not limited to operational errors, duplicate top-ups, failure to read the rules carefully, or unauthorised use of the account or device by third parties, shall not constitute a valid reason for a refund.

4. 5.4

   Before initiating a top-up, the user shall ensure that all information is accurate. Once payment is completed, it is deemed the user’s final confirmation of the transaction, and the Platform reserves the right to reject any request for a refund or reversal.

5. 5.5

   Users acknowledge and agree that box results are random. Once a box has been opened or related actions have been completed, the service is deemed fulfilled, and no refund, cancellation or compensation will be granted because the result does not meet expectations.

6. 5.6

   Top-up amounts are not eligible for withdrawal. Only the balance generated from successfully selling products obtained from boxes on the Platform may be eligible for withdrawal, subject to the Platform’s rules.

TapGo reserves the right of final interpretation on all matters relating to top-ups, box openings, withdrawals and refunds.

6. User Data and Privacy

1. 6.1

   TapGo complies with the Malaysian Personal Data Protection Act (PDPA). Your data will not be shared without consent unless required by law or regulators, or to protect TapGo’s legal interests.

2. 6.2

   Data collected may be used to improve the Platform, only with your consent.

3. 6.3

   Third-party services used by the Platform must meet equivalent privacy standards. Users may choose to opt in or out.

4. 6.4

   Users accept the Privacy Policy as updated from time to time. Continued use of the Platform constitutes acceptance of these updates.

7. Disclaimer and Limitation of Liability

1. 7.1

   Uploading content to the internet carries inherent risks. TapGo is not liable for misuse or unauthorised use by third parties.

2. 7.2

   While we aim for continuous and stable service, TapGo is not responsible for disruptions caused by technical issues or events beyond our control.

3. 7.3

   Force majeure events, including natural disasters or policy changes, may affect services. TapGo is not liable for resulting damages.

4. 7.4

   Users are solely responsible for the content they post. TapGo reserves the right to remove violating content and take legal action.

5. 7.5

   We may take necessary actions to protect our legal rights, including suspension or termination of accounts.

6. 7.6

   To the maximum extent permitted by law, TapGo disclaims all implied warranties. Any liability, if found, shall not exceed MYR500 or the amount of fees paid by the User in the last 12 months, whichever is higher.

8. Breach of Agreement

1. 8.1

   TapGo may issue warnings, restrict access, remove content or terminate accounts for breaches. Criminal behaviour will be reported to the relevant authorities.

2. 8.2

   Users bear full responsibility for any legal disputes or third-party claims resulting from their actions, and shall compensate TapGo for any resulting losses.

3. 8.3

   Users must respect intellectual property and other legal rights. Infringements may lead to content removal and liability.

4. 8.4

   TapGo reserves the right to fine users who violate key platform policies up to MYR1,000 and may request a deposit before restoring account access.

9. Protection of Minors

1. 9.1

   Minors may use the Platform only under the supervision of a guardian.

2. 9.2

   We protect minors’ data in accordance with the PDPA.

3. 9.3

   Minors must follow guidelines on appropriate online conduct.

4. 9.4

   Guardians are responsible for monitoring and controlling minors’ spending. Refunds for unauthorised purchases may be denied without evidence of guardian negligence.

10. Account Deactivation

If a user wishes to deactivate their account while a balance remains, they may contact Customer Service to request a refund. To ensure security and compliance, refunds can only be issued to a recipient account that exactly matches the real-name information used when registering on the Platform.

1. 10.1

   The user must submit valid identification and a corresponding bank account or e-wallet for verification.

2. 10.2

   The account holder’s name, identification number (e.g., NRIC or passport), and other key details must match the platform’s registered real-name information.

3. 10.3

   If the user cannot provide consistent and valid payment information, or if any false or potentially fraudulent activity is detected, the Platform will not be able to process the refund request.

For further assistance, please contact our Customer Service team.

11. Modification of the Agreement

1. 11.1

   TapGo may update this Agreement as needed to reflect legal or operational changes. Users will be notified of material updates.

2. 11.2

   If you do not accept the modifications, you must stop using the services. Continued use constitutes acceptance.

12. Termination

1. 12.1

   This Agreement may be terminated upon account deletion, breach of terms, rejection of updates, or discontinuation of the service.

2. 12.2

   Upon termination, your account and data will become inaccessible. TapGo may retain data as required by law and complete pending transactions. Any benefits such as vouchers will be voided.

3. 12.3

   Any outstanding obligations or breaches may result in further legal or financial consequences after termination.

13. Governing Law and Miscellaneous

1. 13.1

   This Agreement is governed by the laws of Malaysia, including the Personal Data Protection Act (PDPA).

2. 13.2

   Disputes shall be resolved through negotiation. If unresolved, they shall be submitted to the courts of Malaysia.

3. 13.3

   If any provision is held invalid, the remaining provisions shall remain in effect.

4. 13.4

   In case of discrepancies between language versions, the English version of this Agreement shall prevail.

5. 13.5

   This Agreement becomes effective upon your acceptance during registration. TapGo reserves the right of interpretation and revision.

14. Notices and Communication

1. 14.1

   Notices will be delivered via the Platform (including your TapGo Inbox), email or other contact methods provided by the User. Notices are deemed delivered once sent by the Platform.

2. 14.2

   TapGo may also use public announcements, site banners or notifications to communicate important updates.

15. Assignment and Binding Effect

1. 15.1

   Users may not assign or transfer their rights under this Agreement without written consent from TapGo.

2. 15.2

   This Agreement shall bind and benefit the parties and their respective successors, assigns, heirs and legal representatives.