Returns & Refunds

1. Return Policy Overview

Because mystery box products are random and unpredictable, no-reason returns are not supported once an item is sold. However, the Platform will allow returns or exchanges in the following situations:

1. 1.1

   Eligible Return/Exchange Scenarios

   1. 1.1.1

      The item is seriously damaged, missing parts, incorrectly delivered, or has quality issues not caused by the user.

   2. 1.1.2

      The packaging was severely damaged in transit, affecting the integrity of the product (a full unboxing video must be provided as proof).

   3. 1.1.3

      The item received does not match the order (e.g., wrong model, colour or quantity).

   4. 1.1.4

      The item has significant functional defects or does not work properly (clear photo/video proof required).

2. 1.2

   Non-Eligible Scenarios

   1. 1.2.1

      Subjective reasons such as “I don’t like it”, “duplicate item” or “not the character I expected”.

   2. 1.2.2

      Minor cosmetic imperfections such as small scratches, paint flaws, colour differences or peeling labels, which fall within normal manufacturing tolerance.

   3. 1.2.3

      Minor dents or creases on outer packaging (e.g., shipping box or colour box) caused in transit that do not affect the product itself.

   4. 1.2.4

      For card products, slight scratches, curled edges, colour overflow or rough edges from manufacturing or shipping are normal and not grounds for return.

   5. 1.2.5

      Each card pack guarantees at least one randomly selected base card from the series; returns are not accepted because of dissatisfaction with a card’s rarity.

2. Return Process

1. 2.1

   Contact Customer Service: Submit your return request through Customer Service (Me → Support). Explain the reason clearly and provide proof (e.g., clear photos or an unboxing video).

2. 2.2

   Review: The Platform will review your case within 1–2 business days and let you know whether it is approved.

3. 2.3

   Return the Product: Once approved, follow the instructions to return the item. Do not use cash-on-delivery. Please pay return shipping upfront; it will be reimbursed after verification.

4. 2.4

   Warehouse Inspection: After the item arrives, our warehouse will complete inspection and verification within 2 business days.

3. Refund Policy

1. 3.1

   Refund Processing: If the return is approved, the refund will be issued to the original payment method.

2. 3.2

   Processing Time: Refunds are usually processed within 1–3 business days, depending on the payment provider.

3. 3.3

   Delayed Refunds: If you have not received your refund within 3 business days, please contact Customer Service or your payment provider.

4. Return Shipping Fees

1. 4.1

   Platform Liability: If the return is due to a platform or seller error (e.g., wrong or damaged item), the Platform will cover the shipping cost.

2. 4.2

   Disputes: In case of a dispute, the Platform will assess the situation and decide which party is responsible for return shipping.

5. Friendly Reminders

1. 5.1

   Unboxing Video: We recommend recording a full unboxing video as evidence in case of any issue.

2. 5.2

   Item Condition: Returned items must be in their original packaging with all accessories, clean and in resellable condition.

3. 5.3

   Misuse: Users found abusing the return policy or acting in bad faith may have return privileges restricted or face penalties.