Privacy Policy

1. Information We Collect

1. 1.1

   Information You Provide:

   1. 1.1.1

      Registration information: such as email address and phone number.

   2. 1.1.2

      Verification information: such as name, nationality, ID number and passport details (depending on the service).

   3. 1.1.3

      Payment information: such as bank card number and e-wallet account (used only for transactions).

   4. 1.1.4

      Delivery information: such as shipping address, recipient name and phone number.

2. Information Collected Automatically

1. 2.1

   Device information: including device model, operating system, IP address and browser type.

2. 2.2

   Usage logs: such as access times, pages visited, clicks and transaction records.

3. 2.3

   Location information: to improve your experience, we may collect your location (with your permission).

This data is used to analyse platform performance, prevent fraud and keep the service secure.

3. Social Media Login Information

1. 3.1

   When you register or log in through a third-party service (such as Google or Facebook), we may collect your account information from that service to complete registration or login quickly.

4. Use of Collected Information

1. 4.1

   Provide and Improve Services:

   1. 4.1.1

      Process your orders and payments.

   2. 4.1.2

      Manage your account and preferences.

   3. 4.1.3

      Provide customer support and respond to your queries.

   4. 4.1.4

      Personalise your experience and content recommendations.

   5. 4.1.5

      Analyse data to improve our products and services.

2. 4.2

   Legal Compliance:

   1. 4.2.1

      Comply with legal obligations and regulatory requirements.

   2. 4.2.2

      Prevent fraud, illegal activities or potential threats.

   3. 4.2.3

      Cooperate with law enforcement and fulfil lawful requests.

3. 4.3

   Marketing and Promotion:

   1. 4.3.1

      Send you promotional messages and offers.

   2. 4.3.2

      Conduct surveys and market research.

   3. 4.3.3

      With your consent, show personalised ads.

5. How We Share Your Information

1. 5.1

   Service Providers: We may share information with third parties that provide payment processing, data storage, delivery, customer support and similar services.

2. 5.2

   Legal Requirements: We may share information as required by law or legal process.

3. 5.3

   Business Transfers: Your information may be transferred in the event of a merger, acquisition or asset sale.

6. Your Rights

Under Malaysian law, you have the following rights:

1. 6.1

   Right to Access: You may request access to the personal data we hold about you.

2. 6.2

   Right to Rectify: You may request correction of inaccurate or outdated information.

3. 6.3

   Right to Withdraw Consent: You may withdraw your consent to specific data processing at any time.

4. 6.4

   Right to Restrict Processing: You may ask us to limit how we use your information in certain situations.

7. Data Storage and Security

1. 7.1

   Your personal data is stored on protected servers. We take appropriate technical and organisational measures to safeguard it against unauthorised access, loss or leakage.

2. 7.2

   We keep your data only for as long as needed to fulfil the purpose of collection or as required by law.

8. How to Request Data Deletion

If you wish to delete your account or any personal data associated with TapGo, contact TapGo Customer Service (Me → Support) with “Data Deletion Request” as the topic, and include your account details or user ID so we can identify your data. Once we receive your request, we will verify your identity and permanently delete your personal information and associated data from our servers within 30 days. You will be notified once the process is complete.

9. Information of Minors

Our services are intended for adults. If we discover we have collected data from minors without parental or guardian consent, we will promptly delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes. Any updates will be posted on this page with the effective date. For major changes, we will notify you by email or platform message.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact TapGo Customer Service from Me → Support (live hours 10:30 AM – 8:00 PM, MYT).